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Services

Friendly, practical admin support for equine businesses, professionals and horse owners.

Whether you need a one-off tidy-up, regular monthly support or help with a specific job, I can help take the pressure off the admin side of things.

Invoicing & Record Support

For businesses and freelancers who want invoices, payments and records kept clear, tidy and easy to hand over to their accountant.

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This can include:

  • creating invoices

  • sending invoices to clients

  • tracking paid and unpaid invoices

  • sending polite payment reminders

  • keeping income and expenses organised

  • updating simple spreadsheets

  • helping organise receipts and records

  • keeping things tidy for your accountant

Client and Livery Support

For yards, freelancers and equine businesses who want new clients or liveries to have a clear, professional and organised start.

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This can include:

  • sending enquiry replies

  • sending onboarding forms

  • sending contracts or agreements

  • creating welcome packs

  • organising client information

  • keeping livery/client records tidy

  • helping manage new client communication

  • making sure people know what to expect before they arrive

Template & Systems

For horse people who want simple, practical tools that make repeat jobs quicker, clearer and less stressful.

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This can include:

  • invoice templates

  • payment trackers

  • client trackers

  • enquiry forms

  • onboarding forms

  • welcome packs

  • content calendars

  • appointment trackers

  • livery information sheets

  • simple spreadsheets and checklists

Admin & Organisation

For equine businesses, yards, freelancers and professionals who need help keeping on top of the day-to-day admin, messages and diary tasks that often get pushed aside.

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Whether it’s replying to enquiries, organising appointments, sending reminders or keeping client information tidy, I can help make the behind-the-scenes jobs feel more manageable.

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This can include:

  • replying to client enquiries

  • organising inboxes, messages and admin tasks

  • diary and appointment management

  • booking appointments or time slots

  • confirming dates, times and locations

  • sending appointment reminders

  • helping plan routes or working days

  • creating forms and simple documents

  • sending contracts or information packs

  • keeping client details organised

  • organising files, records and paperwork

  • setting up simple admin processes

  • general admin support when things get busy

Event & Clinic Admin

For yards, instructors, coaches, and equine professionals who need help organising bookings and communication before, during and  after an event or help planning the event itself.

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This can include:

  • finding venues to host events/clinics

  • advertising events 

  • contacting potential sponsors

  • keeping sponsor details organised

  • organising raffle prizes or small business support

  • replying to enquiries

  • managing bookings

  • organising time slots

  • sending booking forms

  • sending event information

  • sending reminders

  • tracking payments

  • creating attendee lists

  • helping with schedules or running orders

  • keeping communication clear before the day

  • helping prepare sponsor wording or social media thank-yous

Staffing Support

For yards, equine businesses and professionals looking for regular help, holiday cover, sickness cover, an extra pair of hands for busy periods, or someone to fill a last-minute gap, I can help keep the admin side organised and make the process feel less stressful.

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This can include:

  • helping create simple rota or cover plans

  • writing staff or freelance advert wording

  • posting adverts to suitable pages or groups

  • contacting potential freelancers or staff

  • keeping enquiries and replies organised

  • shortlisting responses based on your requirements

  • helping arrange trial days or interviews

  • sending information about the yard, role or expectations

  • keeping contact details for regular freelancers organised

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Please note: I can help with the admin, advertising and organisation side of staffing or freelance cover, but the final decision, employment checks, insurance, pay arrangements and suitability of anyone hired would remain the responsibility of the business or yard owner.

Social Media Management

For equine businesses who want to stay visible online but don’t always have time to think of posts, write captions or keep up with content.

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This can include:

  • content ideas

  • caption writing

  • creating simple graphics

  • filming short-form content

  • scheduling posts

  • posting to social media

  • replying to comments and messages

  • helping plan content around services, events or availability'

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Please note: I can help with content, consistency and keeping your pages active, but I don’t promise guaranteed follower growth, enquiries or sales results.

Business Streamlining

For equine businesses that feel a bit chaotic behind the scenes and need practical ideas to make things run more smoothly.

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This can include:

  • looking at how your current admin works

  • spotting where time is being wasted

  • suggesting easier ways to manage repeat tasks

  • improving client communication processes

  • helping organise enquiries, bookings and reminders

  • setting up simple templates or trackers

  • finding ways to reduce double-handling

  • making day-to-day systems easier to follow.

Horse Owner Support

For horse owners who need help staying organised with appointments, professionals, records or moving to a new area.

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This can include:

  • booking farriers

  • booking vets, physios, dentists or instructors

  • organising annual or regular appointments

  • keeping appointment records tidy

  • helping create care or contact lists

  • reminding owners when routine appointments are due

  • researching suitable local professionals

  • relocation support for owners moving to a new area

Equine Experience

Over 20 years around horses, with experience across racing, freelance grooming and day-to-day yard life — so I understand the reality of equine businesses.

Let’s Start Working Together!

© 2026 Neigh Problems. Equine Admin Support by Georgia Paulon-Smith

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